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Shipping, Returns and Exchange Policy

Shipping

We use Australia Post registered delivery services which requires a signature on delivery, so we do not deliver to PO Box addresses. If using a business address please include the name of the business to ensure safe delivery.

Cost of delivery is included in the price and has been calculated in respect of weight and size of the purchased item. Gowns or long separates will be sent with a hanger and garment bag.

Once delivery is processed you will be sent tracking details. Delivery times will vary depending on locations but is generally 2-7 working days.

Please email us on mel@designsbymelanieford.com.au for any questions about delivery.

International deliveries require clearance in customs, and therefore import duty and taxes will apply to these deliveries. Import duties and taxes apply once a shipment arrives in your country and payment needs to be made by you. We cannot advise you of these taxes and duty rates.

All orders will be processed if possible the next business day, or we will contact you within 1 week to let you know your delivery date. Delivery times vary for each item.

Please inform us in your order of your wedding date and the delivery date you would like the gown.

We will be in contact with you within 1 week of your order via phone or email to confirm the details of the order with you including gown, size, colour, extras, wedding date and delivery date.

Generally order time is 4 months, as the gown will be made after you order it, but if fabrics or laces are special orders the timeline may be longer to receive certain designs.

We will not proceed with the order till we have spoken with you over the phone.

As availability and delivery dates vary for each gown design, we will be in touch within 1 week of your order to give you a delivery date.

Please email us if you require an item sooner than offered and we will accommodate your request if possible mel@designsbymelanieford.com.au

If you order a gown and it cannot be delivered on time, we will immediately refund you in full, and inform you by email, and we may suggest other gown options that might be available.

We only ship to Australia and New Zealand at this time. Please email us to request other destinations.

Return and Exchange Policy

Split size gowns and gowns with individual requests are made to order to the requests specified. No exchanges or refunds can be offered once the gown is started in production unless decided otherwise and is at the discretion of Designs by Melanie Ford (DBMF).

Veils, earrings and head pieces are non refundable for hygiene reasons.

Gowns made to one size and without any requested changes may be refunded or exchanged within seven days of receipt if approved by DBMF.

Returns for change of mind will not be accepted. Fit issues can be fixed and altered by a seamstress or by contacting us for preferred dressmakers to assist in fitting the garment more closely to you.

Returns outside these timeframes may be accepted at the discretion of DBMF and will be refunded only as a store credit.

You must email us at mel@designsbymelanieford.com.au or call 0420306950 for approval to return or exchange. Any returns sent without approval will be sent back to you at your expense.

Refund or exchange products must be new, unused, in their original condition with all of the garment tags intact.

All parts of the product need to be returned with the original packaging and tags intact.

Items which have been worn, soiled, damaged, spot cleaned, dry cleaned or altered in any way will not be accepted for return and will be sent back to you and charged to you.

To help with the returns or exchange process ensure long garments be tried on whilst standing on clean and preferably carpeted floor.

Do not wear jewellery, make-up, perfumed sprays or deodorant, or fake tan and wash your hands before trying on the gown.

All returns must be accompanied by the original receipt.

Products must be sent via Registered Australia Post and the item is your responsibility until it arrives in our studio.

Original shipping costs will not be included in the refund for returned goods.

Change of mind will not be refunded, but we will consider an exchange and will be at the discretion of DBMF.

All items are quality controlled and checked for any faults before they are sent to you.

Please check the items as soon as you receive them and if they are not in perfect condition please contact us immediately.

Do not sign for or accept the delivery if the package is Damaged, if you can please take a photo and contact us immediately.

It is unlikely, but if there are technical manufacturing faults with the goods please contact us immediately, and we will repair the fault.

We can offer an exchange of a faulty item for the same item, but this is subject to availability. And a full refund will be offered if it cannot be repaired or exchanged.

All refunds will be made to the original credit card or direct deposit. Email notification will be given when we have received the goods and they have been checked.

Card refunds can take several days to process and this processing time also varies between banks and the card issuers and for which we are not responsible.

For Direct Debit refunds we will contact you for the bank account information. This must be the same account from which the money was originally used to purchase the items.

Shipping costs will not be refunded.